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ProVend II - Fare Collection Equipment
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Ticket Vending Machine |
VenTek Central
Controller |
Ticket Office Machine |
The VenTek ProVend
II Ticket Vending Machine (TVM) is designed to provide an array of unique
features, tailored to the particular operating environments of client agencies.
Foremost, the ProVend
II TVM incorporates a very user friendly, audio and menu driven patron
interface. The TVM can accept coins, tokens, bills, credit cards, debit cards
and smart cards for payment. A variety of ticket types, parking permits and
receipts can also be issued by the TVM.
A patron can make multiple purchases
during a single transaction and is made fully aware of how much money has been
inserted and remains to be inserted to complete a transaction. A transaction
may be cancelled at any time with a full refund of inserted cash or credit
against a card transaction.
Some of the key operating features of the
system and its design are:
MODULAR DESIGN
The TVM design includes 8 separate ‘Hot Swappable’
Intelligent Modules:
ü
Coin
validator & recirculation module
ü
Coin
vault module
ü
Coin
or token hopper modules (up to 4)
ü
Bill
validator & escrow module
ü
Bill
vault module
ü
High
speed thermal printer modules (4)
ü
Security
module
ü
Customer/Maintenance
interface module
The above modules can readily be replaced for ease of
maintenance.
Each module retains in permanent flash memory its serial
number, ID number, software & hardware revision levels, cash audit totals
and maintenance information. The TVM controller, although not
‘hot-swappable’, is easily replaced by simply unlocking and
removing it from its own docking bay. All TVM data is retained on a removable
flash memory card which is also secured by a lock.
CONFIGURATION
MANAGEMENT –
The TVM Configuration Manager provides
the user with the ability to continuously tailor the TVM system to the
particular operating needs of the agency. Some of features provided by the
Configuration Manager are:
ü
User
configurable patron menu screens programmable in WYSIWYG format;
ü
User
configurable Rate Tables;
ü
User
configurable audio scripts;
ü
User
configurable warning/alarm conditions
ü
User
configurable ticket design
ü
User
configurable menu flow of the graphic display
ü
User
configurable local and remote alarms (audible & silent) reporting
DATA REPORTING
The VenTek TVM
system provides a complete platform for recording, tracking and reporting
revenue transactions, maintenance activities, access events and system
performance conditions including:
ü Real-time
monitoring of ticket vending equipment at the VenTek Central Controller (VCC),
using a graphical interface.
ü The TVMs communicate with the VCC using the industry standard
TCP/IP protocols. Configurations of station LANs or system WANs can
utilize any combination of Ethernet, fiber optics or wireless connectivity.
ü Reporting and
management of events and alarms, and the general status of each Ticket Vending
Machine at the VCC.
ü VCC controls
authorization of credit/debit/smart card transactions with secure links to a
financial clearing center.
ü Configuration
management of the TVM modules such as printers, bill acceptors, and coin
acceptors.
ü Reporting on
archived status and transaction information through pre-defined user reports or
agency generated special reports.
ü Audit ticket
issuance at each maintenance event.
The tickets note the event time and serial number of module
extracted. The VCC maintains
complete inventory location control over all modules – printers, coin
hoppers, coin vaults, coin acceptors, bill acceptor / vaults and security
modules.
ü Access event audit capabilities are
provided through the alarm reporting systems of the VCC.
CURRENCY
HANDLING
The bill acceptor
is a Sedeco™BNA-5 series banknote validator
that accepts currency in
denominations of 1, 5, 10, 20, 50 and 100 dollars. Standard features of the
bill acceptor include the following:
ü Four way insertion
(no specific orientation required)
ü Software controlled
inlet and outlet shutters to prevent insertion of foreign objects and tampering
ü Remote
configuration through the VenTek Central Controller (VCC)
ü Rapid bill
transport (throughput of up to 1 bill every 2 seconds)
ü Fifteen bill escrow
All bills entered
during a transaction are stored in a rear holding area. The cancellation of a
transaction results in the return of all the bills deposited.
The bill vault is
located directly below the bill acceptor. Bills are deposited and stored in the
bill vault only after a transaction has been completed. All movements of the bill vault are
reported and retained through the VCC reporting systems. Bill vaults cannot be reinserted to the
TVM without proper resetting through the cash-processing center reset platform,
which extracts and reports vault cash data for use in independent
reconciliation.
COIN
HANDLING
Coins are validated and processed through
a coin acceptor unit, which serves a recirculating
change-making system. Upon filling,
the coin acceptor directs the coins to the coin vault.
The coin acceptor has the following
features:
ü Interchangeable
coin cassettes
ü Support for up to 8
coin types and two tokens
ü Integrated
validation and acceptance routing
ü Motor driven payout
A secured coin vault is situated below
the coin acceptor unit. The coin vault can
hold 50 pounds of coins when full. All movements of the coin bill vault are
reported and retained through the VCC reporting systems. Coin vaults cannot be reinserted to the TVM
without proper resetting at the cash-processing center.
In addition, in order to provide
additional change-making capabilities, the TVM system supports four coin or
token hoppers, holding denominations defined by the agency. Each hopper can contain up
to 1,000 dollar coins for use in change making, in the event that the recirculating coin system is emptied. Hopper movement is controlled
through inventory control reports of the VCC.
PRINTER
SYSTEMS
The TVM Printer System contains four
discrete high speed, low maintenance thermal printer
mechanisms and four discrete paper paths.
This design provides redundancy in the event that one printer fails or
allows the use of four discreet types of paper stock.
POWER
SYSTEMS
In addition to standard UPS power failure
protection, the VenTek TVM Power Management System provides the TVM unit
controller with the ability to “power down” individual modules to
conserve power in a black-out situation. The unit controller will restore power
to the modules after a blackout.
CUSTOMER INTERFACE CAPABILITIES
Selection
- The ProVend II TVM uses a menu driven customer interface
similar to that of Automatic Teller Machines (ATM’s). Ticket purchase options are selected
using the Menu Selection Buttons that line both sides of the screen. The
buttons correspond to the choices presented on the screen.
Raised Letters & Braille:
Braille interface
assists TVM customers who are sight impaired to interact with the TVM in an
easy and efficient manner. Each input button has a corresponding keypad button
that identifies its purpose. A raised path tactile strip, along with raised
lettering, assists the user in moving from one function site to the next.
Audio: An Audio interface with volume control
buttons is located to the left of the screen. Dual stereo speakers are located
in the canopy and directed down towards the customer interface. The amplifier
has adjustable gain and treble/bass control. A standard mini audio jack
located on the TVM door cuts out
the speakers and provides privacy through the use of customer provide
headphones.
The Audio interface is comprised of
prerecorded messages that represent each of the button choices. The feature,
when used, leads the listener through all steps of the purchase
transaction. Choosing Audio allows
you to hear the screen information as well as see it. The Audio feature is available for all
screens and can be heard in any combination of languages.
A special keypad is available to make
purchase selections, in concert with instructions provided through the audio
presentation.
Height:
All operating controls are placed no higher that 54” from the
ground.
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